Cash On Delivary
Cash On Delivery
Cash On Delivery is a new service at Valashop, that you can enjoy better service. Use the Cash On Delivery payment method and have the product delivered to you and conveniently pay at the doorstep of your own home!
1. Orders
COD is available in United Arab Emirates. The correct shipping address and phone number are necessary.
Order amount limit:
- $40-$400 for United Arab Emirates.
COD cost:
- $6 for United Arab Emirates.
SMS Verification:
The order is confirmed after you enter the verification code in the message sent to your mobile phone and the code is valid for 30 minutes.
You may receive a SMS to confirm your order before shipping, you can confirm the order amount again. To prevent your COD order from being canceled, please be attentive to our messages and calls.
Order Cancellation:
You can request to cancel it by yourself before order shipping, but it only can be canceled on APP. Click "Cancel Order"——Choose the cancel reason——Click "Submit"——Processing——Cancel successfully or failed. If failed, it means the order has been processed for shipping.
2. Shipping
Usually takes 7-14 workdays(3-5 workdays for order processing included). Special delays may occur because of bad weather, festivals and holidays.
The shipping courier will deliver the parcel to you at your address and receive the order amount instead of us. Please prepare the local currency in advance and make sure that your mobile phone is not locked so that the shipping courier can contact you.
3. Return & Refund
Return & Exchange :
For COD orders, we apologize we do not offer exchange right now, we advice you to directly reorder the new items if you want to make the exchange and return the original items to us for refund. For more information about the return, please refer to our Return Policy.
The refund is processed within 3 workdays after we receive your return package. For COD orders, the amount will be returned to your Valashop wallet and you can use it with the coupon code in the next purchase. Returning the amount to the Valashop wallet needs approximately 48 hours. Once the refund of your COD orders has been issued to your Valashop wallet, the balance can not be withdrawn or transferred to another account or bank card.
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